Customer Service

Satisfaction Guarantee

For our customers' protection and satisfaction, we have outlined important policies in detail.

For any customer questions or concerns, please contact us. We will make every effort to respond quickly.

The Clean Air Coach exists to help our customers create a healthier personal environment. For this reason we have carefully chosen our manufacturers, products and product features; and we have personally tested them and benefited from their high quality.

Our manufacturers are so confident of the excellence of their products that they offer 5 to 10 year warranties—the best in the industry! Please see the warranty section below.

Colors

Manufacturer Return Policies

In the unlikely event that you are not completely satisfied with an air purifer purchased from The Clean Air Coach, you can return it as follows:

Austin Air Canadian customers can return units within 30 days with a 15% restocking fee.

AllerAir Canadian customers can return units within 30 days of purchase date with a 25% restocking fee on all opened units. Filters are non-returnable.

For all returns, customers pay return shipping costs plus the original outbound shipping costs paid by The Clean Air Coach. Items returned in less than new condition may be subject to additional restocking fees. Items that have been damaged by the customer are subject to repair and/or replacement costs.

No returns are accepted after 30 days from the date of purchase.

Any order discrepancies must be communicated to us within 5 business days of receiving the order.

Manufacturer Returns Instructions

If you decide to return your product, please call The Clean Air Coach at 604-316-5354.

We will call the manufacturer and then give you a shipping address and a Return Authorization Number (RA#) to be written on the outside of your shipping box.

A package that is not clearly marked with an RA# on the outside of the box may be refused by the manufacturer and returned to you at your expense. This is a security regulation for the safety of our manufacturers and their employees. Keep a copy of the RA# and other paperwork for your own records.

Send the product to the manufacturer in its original, new condition, insured and in original packaging with sufficient protection and postage together with the RA#, a copy of the original bill of sale and all manuals, registration cards and accessories.

All shipping costs and insurance are the responsibility of the customer, both return shipping and the original outbound shipping costs. Neither The Clean Air Coach nor the manufacturer are responsible for product lost or damaged while it is being returned to us for any reason.

The manufacturer will examine returned merchandise upon receipt. If the product is found in its original working and physical condition, your account will be credited.

Appropriate refunds will be issued by the original method of payment. Please allow 15 business days for refund processing after arrival of the goods at the warehouse.

Manufacturer Warranties

All air purifiers purchased from The Clean Air Coach come with valid warranties in the country of the customer's residence. This facilitates return shipping with no brokerage or customs fees.

Each of our manufacturers has their own specific warranty policies and procedures. In general, the manufacturers will pay for repair or replacement of defective parts and return shipping to the customer on approved warranty claims. For approved warranty claims on any of our air purifier units within 30 days of purchase, all shipping costs will be covered by our manufacturers.

AllerAir Warranty

As soon as you receive your new AllerAir unit, return the warranty registration card to AllerAir. This will help facilitate any warranty claims.

AllerAir 5000, 6000 and Air Medics come with a 10-year warranty on the motor; units with UV lights have a 5-year warranty; 5 years on parts (cord, switch, wheels) and labor. This warranty applies to normal residential use only, and does not include filters.

The warranty is considered active from the date of the original purchase by the end-user if made through an authorized dealer or agent. The warranty is limited to the original purchaser and is non-transferable. Second-hand units or those purchased from an un-authorized source (such as an unaffiliated EBay seller) are not covered by this warranty.

This warranty applies to units or parts which are proven to be defective by reason only of faulty workmanship or materials. In this instance, AllerAir Industries Inc. will, at their option, repair or replace the part or product free of charge in accordance with the aforementioned guidelines. Shipping costs to the factory are the responsibility of the end-user. The manufacturer pays for shipping back to the customer.

This warranty does not apply in the case of damage caused by misuse, neglect, unauthorized repairs, or to damage which has resulted from improper installation, adaptation, modification or use inconsistent with AllerAir's operating and maintenance instructions, normal wear, acts of God (flood, fire etc.) or to damage which has occurred during shipping. Units damaged during shipping must be immediately reported to AllerAir and the shipping carrier.

AllerAir Industries Inc. will not be considered liable under this warranty for any fault or damage arising from defective workmanship if the product has been serviced, modified or repaired by any person other than an authorized AllerAir technician.

All products returned for service or repair must be accompanied with a Return Authorization Number (RA#). The RA# must be clearly visible on the external packaging. Since this is a security regulation for the safety of our manufacturers and their employees, products shipped without an RA# will not be accepted.

For AlllerAir warranty claims, please contact:

• AllerAir: 1-888-852-8247

Austin Air Warranty

Austin Air Canada customers do not need to send in a registration card. The company keeps a record of your purchase and activates the warranty automatically.

Your Austin Air cleaner is warranted to be free from defects in material and workmanship under normal residential use for 5 years from the date of purchase. If the malfunction or failure is a result of defects covered by this warranty, Austin Air will, at its option, repair or replace the air cleaner and return it to the purchaser. This warranty is limited to the original retail purchaser and is not transferable. Shipping costs to the manufacturer are the responsibility of the customer. The manufacturer will then pay for shipping the product back to the customer.

The warranty does not cover damage due to accidents, abuse, tampering or misuse, nor does it cover damage resulting from service by persons other than an Authorized Austin Air Systems Representative. Austin Air's liability under this warranty is limited to the repair or replacement of a defective Austin Air cleaner with the exception of damages resulting from Austin Air failure to comply with federal or state warranty law. Austin Air shall not be liable for incidental or consequential damages whether direct or indirect. The replacement filters are covered under a separate pro-rated warranty.

All products returned for service or repair must be accompanied with a Return Authorization Number (RA#). The RA# must be clearly visible on the external packaging. Since this is a security regulation for the safety our manufacturers and their employees, products shipped without an RA# will not be accepted.

For Austin Air Canada warranty claims, please contact:

• Austin Air Canada: 1-888-236-0000

Warranty for Austin Air Filters

To receive a replacement filter at the pro-rated price, please call:

• Austin Air Canada: 1-888-236-0000

If your filter is out of warranty, please contact:

• The Clean Air Coach: 604-316-5354.