Ordering and Payment
Taxes and Fees
GST or HST apply to our Canadian customers according to their province's tax laws.
Price Quotations
Prices displayed on this site are quoted in Canadian Dollars and are valid and effective only in Canada.
All products, pricing and specifications are subject to change without notice, except on paid and confirmed customer orders.
If our manufacturers have to make changes to a paid customer order due to unavoidable circumstances, we will make every effort to satisfy our customer with substituted product, with our customer's approval. When this is not possible, all funds paid by our customer on that order will be returned in full.
Order Processing
Orders can be placed by using this web site's online store or by telephone.
All orders are pre-paid before shipping. Shipping normally takes place the next business day after payment clears.
Payment Options
Visa, MasterCard and American Express payments are accepted in our online store and when ordering by telephone.
The Clean Air Coach uses PayPal services for processing customer payments in our online store, for which you do not need to have a PayPal account.
By using PayPal, you do not need to disclose to The Clean Air Coach your personal credit card and banking information. PayPal is a popular and reputable payment processing company with security measures in place to safeguard buyers' personal information.
The Clean Air Coach will collect from PayPal your name, billing address, shipping address, phone number, and e-mail address in order to process your order. We do not collect your personal financial information.
Bank transactions - If you do have a PayPal account, you may also be able to pay directly from your bank account. All credit card and banking transactions via PayPal are subject to PayPal's policies. For a thorough review of PayPal's policies, please refer to the PayPal website.
Payment by cheque or money order can be processed by contacting us to place your order. We will send to you a Customer Order Form for you to complete and return to us with your payment. Orders are processed when payment has cleared. Please Note: All costs related to NSF or cancelled cheques will be paid by the customer.
Cancellation Policy
In-stock items normally ship the next business day after payment has cleared. We will accept
cancellation of your order for items that have not shipped. Once an item has shipped,
cancellation is not possible, but you may return the goods to the manufacturer
for a refund (see Returns). If you choose to return
an item that has already shipped, please call us for a Return Authorization Number. You will be responsible
for all outbound and return shipping costs and insurance with the shipping carrier.
Orders Refused On Delivery
If you refuse your order upon delivery, you are liable for all outbound and return shipping
charges and insurance, plus a 25% restocking fee.
Neither The Clean Air Coach nor the manufacturer are responsible for product lost or damaged
while it is being returned to us for any reason.
Returns
Please refer to Manufacturer Return Policies.
|
